AI Voice Agents
for Your Business
Deploy AI voice agents that handle calls, answer from your knowledge base, and take action — then automate everything that happens after the call. 24/7.
How It Works
Connect Your Phone Line
Add your SIP trunk or phone number through the dashboard.
Design Your AI Agent
Describe your use case to AI Assist and it configures voice, personality, knowledge base, and tools — or fine-tune each field manually.
Upload Knowledge
Upload product docs, FAQs, policies, or manuals. Your AI agent learns and references them during live calls.
Go Live
Inbound calls answered by AI instantly. Launch outbound campaigns with auto-retry on no answer and voicemail detection.
Automate Follow-up
Attach a workflow so each call’s outcome triggers the next steps automatically — create records, notify, wait, and call back.
Monitor & Improve
Review call logs, recordings, cost breakdowns, and voice analytics. Refine your agent based on real conversations.
What You Get
AI-Powered Phone Calls
Your customers call your number and talk to an AI agent that sounds natural, understands context, and responds in real time — powered by best-in-class AI voice models.
Smart Campaigns
Upload a contact list and let AI call your customers automatically. Auto-retry on no answer or voicemail, configurable pacing and concurrency.
Knowledge Base (RAG)
Upload product docs, FAQs, policies, or manuals. Your AI agent references them during live calls — answering questions with accurate, up-to-date information.
AI-Powered Setup
Describe your use case to AI Assist and it builds the perfect agent — voice, personality, knowledge base, and tools — in one conversation.
Custom Actions
Your AI can send emails, look up orders, check WhatsApp, or call any API during a live call. No coding needed — AI Assist configures it for you.
Full Visibility
Every call logged with recordings, transcripts, cost breakdowns, and voice analytics. Real-time dashboard with outcome tracking and trend analysis.
Post-Call Workflows
When a call ends, AIVoice runs the follow-up automatically — create records, send messages, wait days, schedule callbacks, and route approvals. The work doesn’t stop when the caller hangs up.
Multi-Tenant Ready
Run separate AI phone lines for different teams, departments, or clients — each with their own settings, billing, and role-based access.
Beyond the Call: Automate What Happens Next
A phone call is rarely the end — it’s the trigger for a process. AIVoice captures the outcome of every call and runs the steps that follow, automatically, for minutes or days. No code required.
Call
The triggerAI Conversation
Captures intent + dataOutcome
Structured resultWorkflow Run
Multi-step processInstant Actions
Create a record in your CRM/ERP, send an SMS, email, or WhatsApp the moment a call ends.
Wait, Then Act
“If unpaid after 7 days, call back.” Runs are parked durably and resume on schedule — even across restarts.
Poll & Track
Track an order, dispatch, or provisioning job — polling until it’s done and notifying at every status change.
Human Approval
High-value actions like a large refund pause for a person to approve or reject before anything happens.
Build it visually with drag-and-drop — every run is tracked end to end, with an inbox for anything that needs a human.
Built For
Whether you need to handle inbound support calls or run outbound campaigns, AIVoice adapts to your workflow.
Customer Support
Handle common questions, troubleshoot issues, and route complex calls to human agents — 24/7, no wait times.
Appointment Reminders
Automatically call patients or clients to confirm, reschedule, or cancel appointments — reducing no-shows.
Then automatically: write the change to your scheduling system, send a confirmation, and queue a reminder 24h before.
Lead Qualification
AI calls your leads, asks qualifying questions, and delivers warm prospects to your sales team ready to close.
Then automatically: score the lead, create the CRM opportunity, and route hot leads to a rep with a booked slot.
Debt Collection
Automated payment reminders with empathetic AI conversations. Auto-retry unanswered calls, detect voicemail, and escalate when needed.
Then automatically: log the promise-to-pay, WhatsApp a payment link, wait, and schedule a follow-up call if still unpaid.
Surveys & Feedback
Collect customer feedback at scale with natural voice conversations that feel personal, not robotic.
Order & Delivery Updates
Proactively call customers with order status, delivery confirmations, or reschedule options — integrating with your existing systems via API.
Then automatically: track the order until it ships and notify the customer automatically at every status change.
Trust & Security
Operated under Redtone Engineering & Network Services Sdn. Bhd.’s ISO/IEC 27001:2022-certified Managed Services ISMS. Built on AWS Malaysia. PDPA-aligned. Independently auditable.
AWS Malaysia
ap-southeast-5 (Kuala Lumpur)AES-256 + TLS 1.3
KMS-managed keys99.9% SLA
Multi-AZ failoverISO/IEC 27001:2022
PDPA · DPA availableCertifications & Standards
CMMI Level 3
Appraised at CMMI Level 3 for Development — a globally recognized standard for organizational process maturity, used by defense, finance, and government contractors.
AWS Cloud Infrastructure
Built on Amazon Web Services (region ap-southeast-5, Kuala Lumpur) — the same infrastructure trusted by financial institutions, healthcare providers, and government agencies worldwide. Inherits SOC 1/2/3, ISO 27001, and PCI DSS controls from AWS.
ISO/IEC 27001:2022
AIVoice’s operating company, Redtone Engineering & Network Services Sdn. Bhd., holds an active ISO/IEC 27001:2022 certification for its Managed Services ISMS — certificate ISMS 00621, issued by SIRIM QAS International (Malaysia’s national standards body). AIVoice is operated by the same team under the same information-security governance.
How We Protect Your Data
Encrypted at Every Layer
AES-256 at rest on database, file storage, call recordings, and backups — managed by AWS KMS. TLS 1.3 in transit (modern cipher suites only). Sensitive credentials (SIP, API keys, EngageLab tokens) are Fernet-encrypted inside the database — never stored in plaintext.
Data Stays in Malaysia
Production runs in AWS region ap-southeast-5 (Kuala Lumpur). Call recordings, transcripts, and the database never leave Malaysia. PDPA-aligned for Malaysia, Thailand, and Singapore — GDPR-aligned for international operations. Data Processing Agreement (DPA) available for enterprise contracts.
Strict Tenant Isolation
Every customer’s data is scoped to its own tenant. Database queries, file paths, and S3 object keys are tenant-namespaced and enforced server-side on every request. One tenant cannot read, list, or enumerate another’s data — verified by the same multi-tenant architecture pattern used by enterprise SaaS platforms.
Your Calls Don’t Train AI
Audio is streamed in real-time to our AI model providers under enterprise / cloud data policies — not stored on their side, not used to train any model. Your customer conversations stay yours. Voice processing follows the same zero-retention contract.
Identity, SSO & MFA
Human logins go through Keycloak SSO with mandatory 2FA. Role-based access control with four tiers (Superadmin / Admin / Operator / Viewer). Bcrypt password hashing. AWS IAM least-privilege roles for service-to-service access. Webhook integrations (Chatwoot, WhatsApp) are HMAC-SHA256 verified.
Hardened Infrastructure
Database has no public IP — VPC-private only. Server administration via AWS Systems Manager (no exposed SSH). EC2 instances run IMDSv2-only with token-required metadata. SIP/RTP traffic is firewall-whitelisted to the carrier’s IP. S3 buckets block all public access.
Carrier-Grade Availability
99.9% uptime SLA. Multi-AZ AWS architecture with automatic failover between availability zones. Nine CloudWatch alarms monitor host health, ALB, and database 24/7 — paging on-call instantly via email and WhatsApp.
Backups & Disaster Recovery
Daily AWS Backup of the database and file storage with 14-day retention. S3 versioning enabled with 30-day non-current-version retention. RDS deletion protection on. Restore procedure documented and tested.
Your Top Questions, Answered
Everything — the database, call recordings, transcripts, and uploaded knowledge-base files — lives in AWS region ap-southeast-5 (Kuala Lumpur, Malaysia). Data does not leave Malaysia for storage. AI inference traffic transits to our AI model providers in real-time but is not retained on their side (see "Will my calls be used to train AI models?" below).
Access is restricted by tenant: your team’s recordings are only readable by accounts with a membership in your tenant, at Operator level or above. Internal Redtone administrative access is limited to a small on-call group, requires SSO with mandatory 2FA, and is logged. Production database access is via AWS Systems Manager — there is no exposed SSH, no public database, and no shared admin password.
No. AIVoice is contracted with its AI model providers under enterprise and cloud data policies that contractually prohibit using your audio for model training. We do not store your audio with any AI provider.
We act as a data processor on behalf of you (the controller). Data subject access, rectification, and deletion requests are honoured within the windows set by Malaysian PDPA (and GDPR where applicable). Email security@redtone.com to initiate a request and we will route it through the certified Managed Services ISMS process.
Yes. Enterprise customers receive a DPA aligned with Malaysian PDPA, Singapore PDPA, Thailand PDPA, and the EU GDPR Article 28 processor obligations. The DPA references Redtone Engineering & Network Services Sdn. Bhd.’s ISO/IEC 27001:2022 certification (ISMS 00621) as the underlying control framework.
On termination you can export call recordings, transcripts, and your knowledge base via the API or a one-off export request. After a contractually agreed grace period (default 30 days), tenant data is hard-deleted from the database and S3, including from versioned backups within the next 14-day backup retention cycle. We provide a written deletion confirmation on request.
No customer-impacting security incidents to date. We run nine 24/7 CloudWatch alarms covering host health, the load balancer, and the database — paging on-call by email and WhatsApp on any anomaly. Should an incident occur, the certified ISMS incident-response process applies, including affected-customer notification within the windows mandated by PDPA.
Yes. Annual third-party penetration tests are part of the ISO/IEC 27001:2022 ISMS. Executive summaries are available to enterprise customers under NDA — contact security@redtone.com.
Ready to deploy your AI voice agent?
Connect your phone line, upload your knowledge base, and start handling calls with AI — in minutes.
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